if you are not completely satisfied with the products and services provided by Floss’d, please contact us at email@example.com and a refund MAY BE offered to you based on the particular circumstances. a refund is not guaranteed and we may offer alternative options subject to Floss’d’s refund policy. Floss’d is not liable for the condition of the package upon arrival after shipping as these are matters outside of our control. however we recommend you contacting us so that we can raise a complaint with the third party service provider and we can take the appropriate actions accordingly. you may cancel your order and request a refund IF the work for your order has yet commenced, a refund will not be available to you in the circumstances our staff have commenced work such as label design, production, packaging, shipping, etc. we do not accept returns or refund for change of mind.